SATS has issued an apology following a viral video showing a baggage handler tossing luggage onto the conveyor belt at Changi Airport. The incident has raised concerns about baggage handling standards and customer service at the busy airport.
In a statement, SATS acknowledged the lapse in handling procedures and assured that they are reviewing their practices to prevent such occurrences in the future. Meanwhile, authorities are also investigating a separate cybersecurity incident involving a firm linked to MRT and NEWater projects, highlighting ongoing challenges in operational safety and security in Singapore.